CHEOK WAI (Felix) CHAN
Commercial Executive | Aviation & Communications Specialist
Macau, MO.About
Highly detail-oriented aviation professional with over 3 years of experience in high-stakes coordination, administrative support, and event management within fast-paced airport environments. Proven ability to orchestrate complex operations, enhance service delivery, and maintain rigorous standards of efficiency and quality. Adept at corporate communications and stakeholder management, committed to driving impactful outcomes and delivering exceptional customer service.
Work
Menzies Aviation (Macau)
|Commercial Executive (PR, Communications & Events)
Macau, Macau, Macao
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Summary
Spearheading operational planning and execution of large-scale corporate events and managing critical communications within the aviation sector to enhance brand visibility and stakeholder engagement.
Highlights
Orchestrated end-to-end operational planning and execution for high-profile corporate and customer events within a dynamic aviation environment, ensuring seamless delivery and positive brand representation.
Cultivated strong relationships with internal teams, external contractors, and critical airport stakeholders, facilitating smooth operations and enhancing service delivery across multiple initiatives.
Managed company communication platforms and content updates, ensuring timely and accurate information dissemination to a broad audience and maintaining brand integrity.
Monitored vendor performance and managed logistics for events and operations, upholding stringent quality and safety standards while optimizing resource allocation.
Provided comprehensive administrative support, including detailed reporting, documentation, and coordination tasks, significantly contributing to departmental efficiency and project success.
Global Language School
|Mandarin, Cantonese, Japanese Language Teacher
Macau, Macau, Macao
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Summary
Designed and delivered structured language lessons, adapting teaching methods to diverse learner needs and managing classroom activities efficiently to foster an engaging learning environment.
Highlights
Designed and delivered structured language lessons in Mandarin, Cantonese, and Japanese, adapting teaching methodologies to meet diverse learner needs and improve comprehension.
Managed classroom activities efficiently, fostering a productive and engaging learning environment for students across various proficiency levels.
Developed strong communication and interpersonal skills through daily interaction with students and parents, enhancing student engagement and progress.
IFL Macau Logistic
|Customer Service / Project Supervisor
Macau, Macau, Macao
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Summary
Supervised customer service operations and project coordination, streamlining logistics workflows and managing client inquiries in a fast-paced environment to ensure timely service delivery.
Highlights
Managed customer service operations and resolved inquiries efficiently in a fast-paced logistics environment, significantly enhancing client satisfaction and retention.
Coordinated complex workflow processes, documentation, and daily operational tasks, improving overall efficiency and service delivery timelines.
Monitored logistics schedules and ensured timely execution of services, minimizing delays and maintaining high operational standards.
Liaised effectively with customs officials, drivers, and internal teams to facilitate seamless logistics operations and resolve potential bottlenecks.
Prepared detailed operational reports and maintained accurate records, providing critical data for strategic decision-making and performance analysis.
Volunteer
Various Community Initiatives
|Volunteer
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Summary
Actively engaged in various community initiatives, including blood donation drives, elderly care support, and programs for underprivileged communities, demonstrating a strong commitment to social responsibility.
Highlights
Contributed to community well-being through participation in blood donation drives, directly supporting local healthcare needs.
Provided compassionate care and assistance to elderly individuals, enhancing their quality of life and fostering community connection.
Supported underprivileged communities through various programs, contributing to positive social impact and community development.
Education
Le Cordon Bleu
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International Hotel Management
Woodcroft College
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High School
School of the Nations
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High School
Languages
Cantonese
Mandarin
English
Japanese
Certificates
Driver's License Macau & China
Issued By
Macau & China
City & Guilds Barista Certificate
Issued By
City & Guilds
Chinese Tea Introductory Certificate
Business Analytics Program
Issued By
UTM
Skills
Event & Operations Coordination
Stakeholder & Vendor Management
Administrative Support & Reporting
Corporate Communications
Planning & Organizational Skills
Problem Solving in Fast-Paced Environments
MS Office
Excel, Word, PowerPoint.